The Tyndale Company, a 9x Top Workplace winner in PA/5x Top Workplace winner in TX and proud family-owned business, is seeking a detail-oriented and customer-focused Account Specialist to join our dynamic team. In this role, you’ll support our National Sales and Account Management teams by setting up and implementing custom client programs, ensuring customer information is accurate and up to date in our systems, and delivering top-tier technical customer service. You’ll play a key role in building strong relationships with our clients while helping them navigate and succeed within their Tyndale programs.

HYBRID/REMOTE: Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 1 day per week, and 4 days per week remotely. To be considered, candidates must reside within a commutable distance from our corporate headquarters in Pipersville, PA (Bucks County) or our location in Houston, TX (City Centre).

• • • Execute and track the full renewal cycle, achieving 100% on-time completion and ensuring compliance and accuracy.
    • Verify data integrity across systems, analyze complex datasets, and escalate program-related issues as needed.
    • Implement Purposeful Inventory and optimized product solutions aligned with renewals; provide product information to internal and external customers.
    • Support account health with the sales team through report tracking, regular check-ins, and proactive issue resolution.
    • Manage workflow by triaging requests, delegating tasks, and resolving escalations to meet mandated turnaround times.
    • Lead or participate in customer-facing activities, including web demos, meetings, and business reviews.
    • Support new account implementations and consignment-inventory resolutions in collaboration with Sales, providing milestone communications.
    • Maintain strong client relationships through consistent communication and proactive engagement to drive retention and growth.
    • Coordinate system builds, timelines, and setup activities, ensuring payment methods and service specifications are secured prior to launch.
    • Maintain rosters, purchase orders, and program data; develop visibility tools to support Sales.
    • Deliver reporting and analysis to monitor account performance, identify trends, and recommend actionable insights.
    • Partner with Sales, Marketing, Operations, IT, Finance, and Product Success to align on client needs, resolve challenges, and optimize profitability.

     

    Core Competencies:

    • Detail‑Orientation & Accuracy – Maintains accurate data across multiple systems
    • Customer Focus & Relationship‑Building – Anticipates needs and sustains high satisfaction
    • Analytical Problem‑Solving – Diagnoses issues quickly and mobilizes resources
    • Multitasking & Prioritization – Manages competing priorities without compromising quality or timelines
    • Project management skills & cross functional coordination – Aligns stakeholders to meet deadlines and deliver seamless results
    • Ownership & Continuous Improvement – Takes responsibility for outcomes and drives enhancements

• High‑school diploma or equivalent required; BA/BS degree preferred
• Minimum 2 years Field Sales, Account Management, or Customer Service experience
• Proficiency with MS Office Suite with an Excel focus: Excel/reporting skills; aptitude for translating data into actionable insights
• High attention to detail, problem solving, and sense of urgency
• Excellent organizational, written, and verbal communication skills
• Ability to multi‑task, manage competing priorities, and work both independently and in a team environment

Work Environment/Physical Demands: 

• Constantly remain in a stationary position, often standing or sitting for prolonged periods
• Occasionally adjust, lift, or move objects up to 10 pounds in all directions
• Constantly operate a computer and other office equipment, using repetitive motions
• Communicate with others to exchange accurate information
• Must be able to complete tasks in a noisy environment

Benefits:

• Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
• Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
• Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities.
• Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
• Culture & Perks: Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.

All qualified candidates are encouraged to apply - E.O.E TyndaleUSA.com/Careers

#LI-DC1

#LI-Hybrid