The Tyndale Company, an 8x Top Workplace winner in PA/4x Top Workplace winner in TX and certified woman-owned business, is seeking an Account Specialist Supervisor to lead and support our talented team. In this role, you’ll oversee the daily workflow of Account Specialists, ensuring top-tier customer service and operational efficiency. This is a fantastic opportunity for a dynamic leader with a passion for coaching, process improvement, and team development.

HYBRID/REMOTE: Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 2 days per week, and 3 days per week remotely. To be considered, candidates must reside within a commutable distance from our corporate headquarters in Pipersville, PA (Bucks County) or our location in Houston, TX (City Centre).

• Manage daily workflow of team, ensuring that we are providing excellent and timely service to customers; oversee utilization of flex support within teams; coordinate overtime needs of team members with Sr. Manager of Client Services;
• Assist in management of Flex Assignments to ensure timely and accurate completion is achieved; Provide support to complete assignments as needed;
• Establish metrics by which to track the day-to-day performance and progress of team members;
• Provide as-needed training and coaching specific to the needs of team members, including: system or technical training, product knowledge, verbal and email communication, interdepartmental communication and conflict resolution, and soft-sell training techniques; utilize interactive training techniques with team members to ensure success;
• Prepare and deliver performance evaluation to team members;
• Responsible for hiring of staff and delivery of any disciplinary actions needed;
• Complete and oversee onboarding experience for new hires. Develop training schedules for new hires; facilitate training to ensure successful onboarding for new and existing team members;
• Responsible for resolving or helping to resolve complex issues that are escalated to direct reports, or from a customer directly, with the goal of resolving issues quickly. Coordinate with management and other departments as needed to help resolve open issues. Alert Account Services Manager, as needed, of any areas of concern;
• Provide ongoing quality assurance and ensure accuracy with account set ups in MAS500, customer catalogs, order forms and customer online ordering sites.
• Provide account coverage, as needed, for various sales teams;
• Analyze weekly/monthly reports for designated team members, ensuring any areas of concern are addressed in a timely manner;
• Responsible for weekly oversight designated Account Specialist team member activities, including high priority customer requests, and analysis of account issues, and necessary resolutions;
• Perform Employee and Allowance Imports into Production, as required, for team members;
• Perform Allowance Updates, Allotment Builds, and Allotment Adjustments, as required, for team members.

• HS Diploma or equivalent required; Bachelor’s Degree preferred.
• Minimum of 2 years of experience in a team lead/managerial level role required, OR 3 years of Tyndale experience with sustained “Successful” performance level.
• Minimum of 2 years of experience in a direct sales or customer service-related environment required.
• Strong proficiency in Microsoft Office, particularly Excel, is required. Adobe Acrobat and knowledge of ERP (MAS 500) is helpful.
• Proven ability to build rapport with internal and external customers.
• Strong leadership skills with the ability to provide effective guidance, training, coaching, and daily supervision to staff.
• Effective organizational skills and the ability to establish priorities and to plan, coordinate, and monitor own workload and that of staff.
• Strong analytical and proactive problem-solving skills.

Benefits:

• Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
• Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
• Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities.
• Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
• Culture & Perks: Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.