Tyndale USA

  • Customer Service Representative

    Job Locations US-PA-Pipersville
    Job ID
    2019-1493
    # of Openings
    1
    Posted Date
    2 months ago(9/26/2019 4:42 PM)
    Category
    Customer Service
  • Overview

    Tyndale Company, Inc. has an opportunity for a Customer Service Representative to work in our Customer Service department. The Customer Service Representative will strive for excellence by handling all incoming customer calls in a professional, friendly, accurate, and timely manner.

    Responsibilities

    • Enter phone orders quickly and accurately;
    • Ensure that the employee's DLD, shipping address, part numbers, logos and order type is correct;
    • Check customer allowance balances and verify the information is correct. Troubleshoot allowance problems and escalate to the Customer Service Manager when necessary;
    • Handle catalog requests and send to the appropriate person;
    • Process Rush and Same Day order requests;
    • Answer inquiries regarding delivery dates, backordered items and track customer shipments if necessary;
    • Assist customers in selecting appropriate merchandise;
    • Transfer calls to the appropriate department as required, or contact other departments to obtain information to questions you cannot answer;
    • Clearly communicate issues that you cannot solve to the Customer Service Manager in a timely manner.

    Qualifications

    • High school diploma or equivalent required;
    • More than one year of prior Customer Service experience;
    • Must be detail-oriented;
    • Excellent verbal & written communication skills;
    • Solid computer knowledge, some typing skills and ability to enter orders while on the telephone;
    • Ability to multi-task and handle many different requests at once;
    • Ability to work in a fast-paced environment and handle a large volume of phone calls daily;
    • Effectively handle upset customers and stressful situations;
    • Possess a moderate level of product knowledge preferred, but not required;
    • Is personable, and works well in a team.

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