Tyndale USA

  • Returns Coordinator

    Job Locations US-TX-Houston
    Job ID
    2019-1441
    # of Openings
    1
    Posted Date
    1 month ago(5/20/2019 4:18 PM)
    Category
    Warehouse/Shipping
  • Overview

    Our Houston Distribution Center is looking to add an exceptionally detail-oriented Returns Coordinator to the team!  In this role, the Returns Coordinator will facilitate the customer return process by verifying, labeling, and processing incoming returns following Tyndale’s return procedure. The Returns Coordinator will communicate consistently with customer service and the alterations department to ensure customers receive a credit or replacement order, in a timely manner. 

    Responsibilities

    • Open returned packages and determine the status of the return (accept or reject);
    • Prepare paperwork to send to office for final processing of returns;
    • Handle the return of first quality garments to inventory for resale;
    • Process paperwork for returned items that are defective, need alteration or repair, require stock adjustments, etc;
    • Follow established guidelines and standards and use good judgment to determine if a garment needs special handling and/or is not eligible for restock;
    • Communicate as necessary with the Customer Service and Sales departments when issues or questions arise with customer returns;
    • Perform picking, replenishment, and other warehouse activities as assigned by the warehouse supervisor.

    Qualifications

    • High School Diploma or equivalent required;
    • Knowledge of Tyndale products and part numbers - 6 months experience preferred;
    • Excellent written and verbal communication skills;
    • Strong organizational skills and attention to detail;
    • Experience with MAS500 system is a plus.

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