Tyndale USA

  • Inside Sales Representative (Account Specialist)

    Job Locations US-PA-Pipersville
    Job ID
    2019-1429
    # of Openings
    3
    Posted Date
    5 months ago(4/25/2019 3:38 PM)
    Category
    Account Administration
  • Overview

    Tyndale has an opening for an Inside Sales Representative (Account Specialist) to join our dynamic Account Services department. The Inside Sales Representative will be responsible for supporting Tyndale clients by creating and maintaining the accuracy of customer information in our systems, as well as building upon relationships with customers for their designated Sales Team.

    Responsibilities

    • Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment;
    • Assist sales team in onboarding new clients and performing contract renewals of existing clients;
    • Build strong relationships with key contacts and existing customers; effective and professional communication with clients through email and phone correspondence;
    • Effectively resolve customer escalations; Collaborate with departments internally to drive resolution of customer related account issues;
    • Accurately create and maintain customer specific account data in database; perform system checks and testing to drive positive customer interaction and experience with Tyndale;
    • Drive process or efficiency improvement; participation in internal task groups;
    • Produce reports around client programs and sales activity.

    Qualifications

    • HS Diploma or equivalent required; Associate’s or Bachelor’s degree preferred;
    • Must have a minimum of 2 years of experience, preferably in a sales, account management, or customer service role;
    • Strong interpersonal communication and writing skills to interact with internal and external customers as well as senior-level staff members;
    • Exceptional phone presence and customer service skills;
    • Ability to multi-task, meet deadlines, plan and organize to balance and prioritize work efficiently;
    • Ability to work independently and also across multidisciplinary work force;
    • Proficiency in Microsoft Office and Excel a plus, but not required.

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