Tyndale USA

  • Returns Coordinator

    Job Locations US-TX-Houston
    Job ID
    2019-1391
    # of Openings
    1
    Posted Date
    1 month ago(1/16/2019 5:39 PM)
    Category
    Warehouse/Shipping
  • Overview

    Our Houston Distribution Center is looking to add an exceptionally detail-oriented Returns Coordinator to the team!  In this role, you will facilitate the process and put away customer return orders with a customer focus. Verify, label and process incoming returns as per returns process. Communicate consistently with customer service, supervisor, and alterations department. Ensure customers receive a credit or replacement order. 

    Responsibilities

    • Open returned packages and determine the status of the return (accept or reject);
    • Prepare paperwork to send to office for final processing of returns;
    • Handle the return of first quality garments to inventory for resale;
    • Process paperwork for returned items that are defective, need alteration or repair, require stock adjustments, etc;
    • Follow established guidelines and standards and use good judgment to determine if a garment needs special handling and/or is not eligible for restock;
    • Communicate as necessary with the Customer Service and Sales departments when issues or questions arise with customer returns;
    • Perform picking, replenishment, and other warehouse activities as assigned by the warehouse supervisor.

    Qualifications

    • High School Diploma or equivalent required;
    • Knowledge of Tyndale products and part numbers - 6 months experience preferred;
    • Excellent written and verbal communication skills;
    • Strong organizational skills and attention to detail;
    • Experience with MAS500 system is a plus.

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