Tyndale USA

  • Customer Service Representative

    Job Locations US-PA-Pipersville
    Job ID
    # of Openings
    Posted Date
    1 month ago(11/16/2018 1:17 PM)
    Customer Service
  • Overview

    Tyndale has an excellent opportunity for a Customer Service Representative to work 10:30AM to 7:00PM in our Customer Service team. The Customer Service Representative will be the first point of contact for our customers. They will process orders and assist customers with their inquiries.


    • Enter phone orders quickly and accurately. Ensure that the employee's DLD, shipping address, part numbers, logos and order type is correct;
    • Check customer allowance balances and verify the information is correct. Troubleshoot allowance problems and escalate to the Customer Service Manager when necessary;
    • Handle catalog requests and send to the appropriate person;
    • Process Rush and Same Day order requests;
    • Answer inquiries regarding delivery dates, backordered items and track customer shipments if necessary;
    • Assist customers in selecting appropriate merchandise;
    • Transfer calls to the appropriate department as required, or contact other departments to obtain information to questions you cannot answer;
    • Clearly communicate issues that you cannot solve to the Customer Service Manager in a timely manner;
    • Work with team members well and communicate with them effectively.


    • High school diploma or equivalent required;
    • More than one year of prior Customer Service experience;
    • Must be detail oriented;
    • Excellent verbal & written communication skills;
    • Solid computer knowledge, some typing skills and ability to enter orders while on the telephone;
    • Ability to multi-task and handle many different requests at once;
    • Ability to work in a fast-paced environment and handle a large volume of phone calls daily;
    • Effectively handle upset customers and stressful situations;
    • Possess a moderate level of product knowledge preferred, but not required;
    • Works well with team members and is personable.


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